3-6 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I only use your address for shipping, and only contact you regarding your order (usually per Etsy convo), or from conversations that you have initiated.
I respect your information, and do not share it with anyone, outside of what is necessary to create your order's shipping label--and nearly all are via Etsy labels, so it's information you have already placed in the Etsy system.
I do retain hard copies of order and label receipts for a time necessary for my tax processing, but I then do shred these hard copies.
Yes, most items can be made in a custom version per your color/size preference.
Most guitar straps & even other items can have a name, image or some small message added to them via silk screen, laser etching. I have created a listing "custom artwork on plain leather strap" for this on guitar straps, but please convo me if you're interested in this option on other items, or have other questions.
Dec 6, 2021
Super high quality leather and great design. As well I requested a custom size below standard and messaged back immediately with "No problem" and received my custom order within a week from the other end of the country! Outstanding job and pretty work đź‘Ź BRAVO!!!
Nov 14, 2019
Great strap. Leather is soft and keeps the guitar exactly where I place it--no more neck dive. I required a custom length, and Susan delivered precisely what I wanted. Will definitely get my next strap from here.
Oct 25, 2019
Absolutely love this guitar strap. Just what I was looking for.
Sep 1, 2019
Jun 19, 2019
I bought this for my husband and he likes it very much. It’s very good quality and well made. I really like the soft feel and color of the leather. It arrived on time for our anniversary as well, which I appreciated also.